- Wheelchair Access
- Air Conditioning/Heating
- Pram Access
- Taxi Rank nearby
- Bus Stop nearby
- Free On-site Parking
- Free Street Parking
Patient Information
Information At Your Fingertips
If you are a new patient, please bring the following to your first consultation:
- A valid Medicare Card
- Valid OSHC/OVC membership details
- Workcover patients will need to inform their employer and bring your employer’s contact details for verification to arrange payment
- Help us eliminate waiting times by arriving at least 5 minutes before your consultation.
Fees
Practice Fees And Cancellation Policy
Shellharbour Doctors is a Mixed Billing Practice. There will be a $30:00 out of pocket cost for all patients between the age of 16- 65 years for all face-to-face consultations. All charges are subject to change without prior notice.
Consultation Fees:
| Standard Consultation fee | Type | Charge | Medicare rebate | Out of pocket cost |
|---|---|---|---|---|
| Up to 19 min | Level B | $71.40 | $41.40 | $30.00 |
| 20-39 min | Level C | $110.10 | $80.10 | $30.00 |
| 40 min and over | Level D | $148.00 | $118.00 | $30.00 |
| 20 minutes | Full Body Skin Check | $130.10 | $80.10 | $50.00 |
Additional Fees
We offer bulk billing to patients that hold a valid Medicare or DVA card for the following services:
- Routine Immunisations under the National Immunisation Program
- Children under 16 years
- Patients over 65 years
- Patients eligible for closing the Gap program, once enrolled at the practice
- Home medication reviews jointly with treating GP and regular pharmacist
- Chronic disease management plan and reviews
- Health assessments for chronic disease
- COVID-19 vaccinations
- Telephone consultations, for our regular patients seen at the practice at least once in the last 12 months
Cancellation Policy:
Management requests as a courtesy to both your doctor and patients that you provide 4 hours’ notice in the event you are unable to attend your appointment. Our practice has a cancellation list to allow patients in need to be allocated an appointment if one becomes available. Failure to provide 4 hours’ notice will result in cancellation charges.
If you need to cancel your appointment outside of normal business hours and have made your appointment online, please cancel your appointment through HotDoc. If you made your appointment over the phone or in person and need to cancel your appointment outside of business hours, please email info@shellharbourdoctors.com.au.
| GP Standard Appointment Cancellation fee | $50 |
| Psychologist Cancellation fee | $75 |
We would like to take this opportunity to thank you for your understanding and support and trust you will continue to value the high level of quality care we provide to all who enter our Practice.
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership;
| Short consultation | $50 |
| Standard consultation | $75 |
| Long consultation | $120 |
| Prolonged consultation | $150 |
Appointments:
Please call (02) 4210 8870 to make an appointment.
Every effort will be made to accommodate your preferred time and choice of practitioner. If there are no vacancies with your usual GP, you will be offered the option of seeing another doctor.
If you require an urgent appointment or have a sick child, please advise the reception staff who will organise a same day appointment.
Walk-in patients:
If our GPs are fully booked and you are unwell, please phone our reception team and we will endeavour to cater to you as best we can. We do not turn away any sick patients so please respect this policy and use it only when you need medical treatment on the day. This policy does not apply to prescriptions, forms, medicals etc.
Registering Your Bank Details with Medicare:
For patient convenience, we offer electronic claiming, your claim will be sent to Medicare through a secure internet connection. Your Medicare benefit will be paid into the bank account registered with Medicare (subject to you having a valid/in date Medicare card).
To facilitate faster processing of rebates from Medicare please make sure that your bank
details are linked with Medicare.
Call (Medicare) 132011 – Option 3 to register bank details or visit Getting Medicare benefits – Medicare – Services Australia
Useful Medicare Links:
Procedures and Other Services:
Other services such as procedures, dressings, treatment room presentations, forms and transfer of records may incur additional costs. You will be informed of these in advance.
PLEASE NOTE: That for longer appointments or those with multiple issues the fee might be higher, and an appropriate appointment must be made. If you have questions, please do not hesitate to ask our friendly staff.
We ask that all accounts be paid at the time of your consultation. We have EFTPOS facilities available (debit and credit card).
If you have any concerns regarding these upcoming changes, please discuss with your treating doctor. Exceptions may be considered for special circumstances.
Management of Personal Health Information:
Your medical records are private and confidential, and only available to authorised members of staff. All information at Shellharbour Doctors is managed in accordance with the Health Records and Information Privacy Act 2002 (https://www.legislation.nsw.gov.au)
Our Facilities:
- Radiology nearby
- Pharmacy nearby
- Pathology nearby
- Disabled access toilet
- TV in Waiting Area
- Magazines
After Hours Service:
After hours care is provided by Radio Doctor Illawarra. Please contact them on 4228 5522 or visit their website www.radiodoctor.com.au. This service is fully bulk billed and available:
| Weeknights: | Monday to Friday 6pm – 6am |
| Weekends: | Saturday & Sunday (From Friday 6pm to Monday 6am) |
| WPublic Holidays: | 24hrs |
Home Visits
Home visits are available for registered patients of Warilla Family Medical Practice whose condition prevents them from attending the practice at the full discretion of the GP. Home visits will be undertaken outside of consulting times. Please call 4297 1700 to speak with reception about arranging a home visit.
Practice Policies
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Shellharbour Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (02) 4210 8870 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 4210 8870.
